Refund policy

You can return items within 14 days of receiving your order. All returns must include all original packaging. Shipping costs are non-refundable, and the customer is responsible for the cost of return shipping. 

Upon receiving the return, we will contact you by email to confirm your refund. Please note, returns that do not meet our criteria (e.g., items that are worn, damaged, or missing tags) may be refused.

Feel free to email us at contact@willage.life if you have any questions. We’d love to help!

Damages and issues

If your order arrives damaged, please contact us within 48 hours of receiving your order. Be sure to take photos of the package (from all sides) before opening, during unpacking, and of the damaged product itself. If the damage is confirmed, we will process a refund or send a replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@willage.life.